Announced first in Italy (but with the rest of Amazon EU sure to follow), Amazon is shortening the returns window for consumer electronics from 30 to 14 days (from delivery) from 25 March 2024.
What products are affected?
The shorter returns window applies across the following categories, regardless of channel:
- Camera
- Electronics
- PC, wireless
- Office products
- Music
- Video games
- Video/DVD
What’s not affected?
Amazon devices and Amazon renewed products are excluded.
Where will shoppers see details of the new returns period?
A new return window will automatically be displayed in the detail page of listings.
Is there a transition period?
Yes – up to April 24 2024, customers can still ask for a return within the 30-day window, to be authorised and refunded based on the normal Amazon return and refund policy.
But from April 24 onwards, customers won’t be able to request a return after 14 days from the date of delivery.
And what’s this potential opportunity for Seller Fulfilled Prime?
SFP users do have the choice to offer a longer return window, if they wish.
So, as long as your returns window matches or exceeds Amazon’s return and refund policies, there is the opportunity to give your customers an enhanced returns experience.
If you decide to do this, you’ll need to update your returns and refunds policies in Seller Central, and customers will need to contact you directly to benefit from the longer window offered.
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